Welcome to the Ridgeway Surgery
The surgery is running a short survey to get patient feedback called the Family & Friends Survey. Please click the link to the right of this page under the Have Your Say heading to give us your thoughts and feedback on our service.
The Patient Group are running an event on January 29th with Dr Julian Stern
We are delighted to welcome Dr Julian Stern who is Head of Psychiatry for Specialist Adult & Adolescent Mental Health Services at the Tavistock Centre.
Dr Stern will talk to us about “What might psychotherapy offer to patients with physical symptoms?”
This talk will be of particular interest to those who suffer from medically unexplained symptoms such as irritable bowel, headaches, joint and muscle pains and, where to date no cause has found despite investigations.
If you would like to attend this FREE to reserve a seat.
Please email us at firstname.lastname@example.org or leave your name and contact number in an envelope at reception marked RSPG—Dr Stern’s Talk
The surgery records patient electronic records through a program called Vision. The company that create this software will soon also make available a service for patients who wish to access their medical records online through a secure service.
This service will be available for patients who wish to participate by March 31st 2015.
Click here to see an example of what this new service will look like.
PRG Survey Report 2013/14
We would like to thank all those patients who took part in the survey and hope that by publishing the results and showing that we do take notice of what you are telling us, we will encourage more patients to participate in our surveys in the future.
If you wish to read the full report, please click here PRG Report and for Survey Feedback, please click on this link PRG Survey Feedback . Please note all of these are also available to the Patient Group link on the right side, under Further Information
***** PLEASE READ THIS *****
There are 2 different schemes for Patient Data, one is Summary Care Records and the other is care.data
How sharing information in your medical records can help the NHS to provide better care
Using information about the care you have received, enables those involved in providing care and health services to improve the quality of care and health services for all. The role of the Health and Social Care Information Centre (HSCIC) is to ensure that high quality information is used appropriately to improve patient care.
NHS England has therefore commissioned a programme of work on behalf of the NHS, public health and social care services to address gaps in information. Our aim is to ensure that the best possible evidence is available to improve the quality of care for all.
It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.
Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked, a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.
Sharing information about the care you have received helps us to understand the health needs of everyone and the quality of the treatment and care provided and reduce inequalities in the care provided. The new system will also provide information that will enable the public to hold the NHS to account and ensure that any unacceptable standards of care are identified as quickly as possible. For information and your rights, please click on the link NHS England leaflet.
What is the difference between care.data and the summary care record?
The summary care record is a different kind of information sharing. It began in 2010. This is an electronic summary of your medical record for practical clinical use. This is so that if you are being treated away from home, for example, the doctor treating you would know essential details. This would include your allergies, regular medication and past history. Since this began, you have had the option of opting out of this scheme too. There is a form for this, available from your GP surgery. It is a different one from the care.data opt-out form. One form cannot be used for both. Different codes are put on your records to opt out of each scheme. You can change your mind at any time.
How do I opt out?
If you prefer for your information not to be shared in this way, you can choose to opt out. You do not need to make an appointment with your GP to do this . The best way to do this would be to put in writing to your GP that you wish not to share your information with the HSCIC. You can write a letter or complete a form. There is no specific form to be completed but several are available. Your GP surgery may have a form available on its website, or at reception for you to complete. Or you can download this dissent form. Complete the form and send it to your GP. They will then put a code on your records so that the information cannot flow to the HSCIC.
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve services offered so we can provide the best possible care for everyone. This information along with your post code and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to the practice staff or ask at the Reception for a copy of the leaflet "How information about you helps us to provide better care". Additional guidance and resources can be found here Frequently asked questions for patients
CQC- Putting patients first
Under the Health and Social Care Act (2008), from 1 April 2013 all providers of NHS general practice (and other primary medical services) must be registered with the Care Quality Commission (CQC). People have a right to expect safe, high quality care. All registered GP providers are now legally required to meet the national standards of quality and safety.
Now that weare registered with CQC, there are some important things you, our Patients,need to be aware of. We will be putting information in our surgeries and thiswill help highlight to you what CQC does, and how you can contact them.
A profile with details of our registration is now available to the public on our website.Our patients, MPs and the media can set up email alerts when your profile updates, including when CQC publish a new inspection report about our services.We have added a widget to link directly from the Ridgeway website to our profile on CQC website, so that our patients are kept up-to-date on the standards we are meeting.
If you wish to read our Statement of Purpose, please read it here - CQC Statement of Purpose The same document relates to both our main surgery and our branch surgery.
The most important thing for us all to remember about the work we all do, is who we are doing this for – our patients.
Training and Teaching at the Ridgeway Surgery
As a Deanery-supervised Training Practice, we have Foundation and Registrar Doctors on 6 or 12 months placements. These doctors see all Ridgeway patients as well as their own list of patients.
Our practice is also a "Community Teaching Practice" for King's College London School of Medicine. With the supervision of your doctor or nurse, medical students may, with your consent in advance, to join your consultation. This is one way medical students learn to become good doctors and understand patient views about their care. We appreciate your help with their learning. Please let your doctor or practice manager know if you have any questions about our community medical teaching.
Patient Information and e-leaflets
Anonymous Call Barring
Do you have call barring at home? If so, the practice may have trouble contacting you. You may wish to consider adding the surgery numbers to your preferred list
Since 1935, the Ridgeway Surgery has been serving the residents of North Harrow. We offer medical care of the highest standard. We are a Partnership company consisting of five Partners.
We treat all our patients as individuals and welcome everyone, whatever your background. We believe in sharing information about your care with you so that together we can make decisions about the best way to manage your care. We aim to practice modern evidence-based medicine to the highest standards.
We are always looking to improve our services and have an active patients' group, so please fill in our patient survey or leave some feedback on our contact page and make use of it. We hope that with your help and co-operation we will be able to make this website a better portal for all your on line needs.
(Site updated 28/01/2015)